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Terms and Conditions

    Your privacy is important
    Big 8 Food is committed to protecting the privacy of your personal information. This Privacy Policy (Policy) explains how we collect, use and disclose information about our customers.
    We may amend this Policy at any time by posting the updated version on our website. Big 8 Food is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.

    What information do we collect?
    Generally, the information we collect about customers includes your name, delivery address, phone number, payment, credit card and billing information, and e-mail addresses. In some instances, we may also collect your ID, such as a drivers licence. We may also ask for your ID upon collecting goods, such as your postcode, full name or shopping Purchase order. When you visit our websites, we may also collect information about your IP address.
    We may also collect additional information about customers, including purchase history, location and preferences.

    How we disclose your information
    We will only disclose information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery.

    Security Policy
    Big 8 Food uses the SecurePay Online Payments for its online credit card transactions.
    SecurePay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the SecurePay Online Payments are secured payments.
    • This website has SSL certificate, all transactions are performed under 256 Bit SSL encryption certificate.
    • Your credit card number cannot be viewed by Big 8 Food or any outside party.
    For more information about SecurePay and online credit card payments, please visit
    We report all data for fraudulent activities to the Australian Cyber Security Centre (ACSC)

    Refunds and returns
    We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange within ( 7 days ) if an item has a major problem.
    This is when the item
    • has a problem that would have stopped someone from buying the item if they had known about it
    • is unsafe
    • is significantly different from the sample or description
    • doesn’t do what we said it would, or what you asked for and can’t be easily fixed
    Alternatively, you can choose to keep the item and we will compensate you for any drop in value.If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

    Goods on which a change of mind return is not available
    Big 8 Food will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
    • Fresh foods
    Please keep your proof of purchase – e.g. your receipt.

    Big 8 Food
    44 Plateau Road
    Reservoir, VIC 3073
    Phone: 03-99399482